I wish I lived much closer to Manitowoc. Karen gets it.
I'm preaching to the choir but here is an excerpt from "FAQ: So You Want A Historic Ship" by Dr. Normal Cary, former director of the Naval Historical Center. This should be required reading by anyone running a museum ship. Sadly, it seems few do.
http://hnsa.org/handbook/faq.htmAnother quote I read somewhere was that "Volunteers don't work for you: You work for your volunteers." Dr. Cary seems to add the same cautionary note.
"Volunteers vs. Paid Staff: This is an issue you and your management team have to face early and head-on. Experience in various profit-making and non-profit venues suggests that you cannot operate successfully over the long term solely with volunteers. Most historic ships have a mix of both. The degree to which you used volunteer and paid staff depends on a number of factors, to include:
1. How "sexy" the job is. You might get reenactors, tour guides, or some of your ship maintenance folks to volunteer; getting very many volunteers to pick up trash or clean up after events is problematical at best.
2. How critical the function is. What happens if the person is not there? The more critical the billet, the more essential it is to have some string on the person--i.e., a paycheck--to guarantee they are there. And don't confuse "visibility" with "essential". For example, it is doubtful that your highest executive position is more important to your ship than an effective manager of your gift shop.
3. Can you get the function performed in the way you want it for free?
Volunteers: All historic ships have some volunteers. Once you have determined where you are going to use them, you have to manage them intelligently. You should have a volunteer coordinator to manage your volunteer program. How do you manage volunteers? To find out more about this, it is recommended that you contact nearby large museums/other historic ships/other large non-profits to find out how they do it. There is also considerable literature on this subject, some of which can be obtained from the American Association of Museums, 1575 Eye Street, NW, Suite 400, Washington, DC 20005, E-Mail: bookstore@www.aam-us.org. One thing you have to remember: Volunteers are NOT free, contrary to popular opinion. It takes time and resources to manage them effectively and to retain them."
By the way, I'm going to be perfectly blunt: I think there are many cases where museum operators and boards get JEALOUS of volunteers instead of being proud of them.